Privacy Policy

1. Introduction

Demanmelod English Learning Institute Pty Ltd (ABN: 12 345 678 901) ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our courses, or interact with our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, address, email address, and phone number
• Date of birth and nationality
• Educational background and English proficiency level
• Payment information and billing details
• Course preferences and learning goals
• Academic progress and assessment results

2.2 Technical Information

When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website and search terms used
• Device information and operating system
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing educational services and course administration
• Processing enrollments and managing student records
• Communicating about courses, schedules, and academic progress
• Processing payments and maintaining financial records
• Improving our services and developing new programs
• Complying with legal and regulatory requirements
• Marketing our services (with your consent)
• Providing customer support and responding to inquiries

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in providing our services
• Educational Partners: With accredited institutions for certification purposes
• Legal Compliance: When required by law or to protect our legal rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may limit some website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Incident response procedures for data breaches

While we strive to protect your information, no method of transmission over the internet is 100% secure.

7. Your Rights

Under Australian privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your information to another organization
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain student records
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Fulfill legitimate business purposes

Student academic records are typically retained for 7 years after course completion, in accordance with educational standards.

9. International Transfers

Your personal information may be transferred to and processed in countries other than Australia. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. For students aged 13-17, we require parental consent before enrollment.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

13. Complaints

If you believe we have breached your privacy rights, you may file a complaint with us or with the Office of the Australian Information Commissioner (OAIC):